Privacy Policy
SMZ Hair
Last Updated: May 27, 2025
At SMZ Hair (ABN: 78 353 137 150) we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and the Spam Act 2003 (Cth) regarding direct marketing.
This Privacy Policy explains how we collect, use, disclose, and manage your personal information, particularly in relation to our email and SMS marketing activities.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
2. What Personal Information Do We Collect?
We may collect the following types of personal information from you:
* Contact Information: Your name, email address, and mobile phone number.
* Appointment Details: Information related to your hair appointments, including dates, times, and services booked.
* Communication Preferences: Your preferences for receiving marketing communications (e.g., email or SMS).
* Interactions: Records of your communications with us, including emails, SMS messages, and website inquiries.
3. How Do We Collect Personal Information?
We collect personal information directly from you when you:
* Book an appointment with us (online, over the phone, or in person).
* Subscribe to our email newsletter or SMS marketing list via our website or in-salon forms.
* Participate in surveys or promotions.
* Communicate with us via email, SMS, social media, or other channels.
4. Why Do We Collect Your Personal Information?
We collect your personal information for the following primary purposes:
* To provide our services to you: This includes managing your appointments, sending appointment reminders, and communicating about your services.
* For direct marketing: To send you updates, promotions, special offers, and information about our hair services, new products, and events via email and SMS.
* To improve our services: To understand your preferences and improve your experience with SMZ Hair.
* For internal administrative purposes: Including record-keeping, billing, and accounting.
* To comply with legal obligations: As required by Australian law.
5. Direct Marketing and Consent
We will only send you direct marketing communications via email or SMS if you have provided us with your express consent to do so. This consent is typically obtained when you:
* Tick a consent box on our website form when subscribing to our newsletter or SMS list.
* Verbally consent in-salon to receive marketing communications.
* Text a specific keyword to opt-in to our SMS list.
Every direct marketing communication we send will clearly identify SMZ Hair as the sender and will include a simple and free way for you to opt-out or unsubscribe from future marketing messages.
6. How Do We Use and Disclose Your Personal Information?
We will use and disclose your personal information for the purposes for which it was collected, and for related purposes that you would reasonably expect.
We may disclose your personal information to:
* Third-party service providers: Such as booking system providers, SMS gateway providers, and email marketing platforms, who assist us in operating our business and providing our services. These third parties are contractually obligated to protect your information and only use it for the purpose for which we disclose it to them.
* Professional advisors: Such as accountants, lawyers, and other professional advisors.
* As required by law: If we are legally required to disclose your information (e.g., to law enforcement agencies or government bodies).
We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.
7. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. We also take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes implementing:
* Secure online booking systems.
* Access controls to our databases.
* Confidentiality obligations for our staff.
When personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it.
8. Accessing and Correcting Your Personal Information
You have a right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, or incomplete.
To access or correct your personal information, please contact us using the details below. We may require you to verify your identity before providing access or making corrections.
9. Opting Out of Direct Marketing
You can opt-out of receiving direct marketing communications from SMZ Hair at any time by:
* Email: Clicking the "unsubscribe" link in the footer of any marketing email you receive from us.
* SMS: Replying "STOP" to any marketing SMS message you receive from us.
* Contacting us directly: Using the contact details provided below.
We will process your opt-out request as quickly as possible. Please allow a few days for your request to be processed and for your details to be removed from our marketing lists.
10. How to Make a Complaint
If you believe that we have breached the Australian Privacy Principles or the Spam Act, or have a complaint about how we have handled your personal information, please contact us in writing using the details below.
We will respond to your complaint within a reasonable timeframe (usually 30 days) and will work with you to resolve the issue.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
SMZ Hair
Hello@smzhair.com.au
02/8960 1524
smzhair.com